Customer service is available Monday through Friday from 8:30 AM to 5:00 PM Pacific Time. It may take up to 24 hours to respond to messages submitted through the website's contact form on weekdays, and up to 72 hours to respond over weekends and holidays.

You can place orders online at any time or by phone 8:30am-5pm PST at 844-847-4229. After-hours orders can also be placed by phone through our call center. Please note, the after-hours phone agents cannot answer product-related questions.

An order placed on an item that is currently out of stock is a pre-order. Placing a pre-order reserves the item for you as soon as it becomes available. To secure your pre-order, you will be charged immediately upon placing the order. This ensures your place in line and guarantees that your item will be shipped as soon as inventory becomes available.

All orders are shipped from the warehouse in South San Francisco, usually within two business days. During high-volume times, it may take up to eight business days to prepare your order for shipment. We ship to the lower 48 states within the USA (not to Alaska or Hawaii). The cost of shipping is based on the order value and ranges from $5.95 to $39.95. Some heavier items, such as tables may incur a special shipping fee.

You will receive an order confirmation email and a shipping notification email with your tracking number. You can also log into your Viridian Bay account to view your order details and tracking information.

Viridian Bay offers refunds for most merchandise within 60 days of receipt. The item must be unused, in the same condition as received, and in its original packaging. You can initiate a return by logging into your account or by emailing info@viridianbay.com with detailed information. Return Shipping fees applied. Note that "Last Chance" items ( frequently ending in 97¢) are final sale.

Unless the item is damaged or defective, you are responsible for the shipping costs to return the item. If you receive a refund, the cost of return shipping will be deducted from your refund.

If an item is defective or damaged, you should contact customer service at info@viridianbay.com to initiate an exchange for the same item. You may be asked to provide a photo of the damage.

Many cast pieces come with assembly instructions. For outdoor items, it is recommended to spray them with a UV coating twice a year to protect the painted finishes from sun and weather. You can contact customer service for assistance. More details can be found on our Care Instructions page.

To stop receiving our paper catalog in the mail, please fill out the form found online at Unsubscribe to Print Catalog, or you may call our customer service line during business hours.

You may unsubscribe from our email promotional list by selecting the "unsubscribe" link that is included in the footer of every marketing email sent.

The emails you're receiving are likely transactional notifications, not marketing emails. We send these to keep you updated on the status of your order, including confirmations, shipping updates, and delivery information. They are essential for a smooth delivery process.