The birds and lanterns arrived in a timely manner, seemingly well-packed, but the three lanterns were all damaged to varying degrees, as shown in photos. The company's resolution, in theory, was to refund my purchase, but I'm still waiting. It should happen within two days. As it is, one hook is broken off completely, the base on another is dented, and the hook on the third is bent and I know it will snap off if I try to straighten it, fabricated out of base metal as they are. Also, I wasn't going to leave a negative review about my experience, but I keep getting emails asking for one. So yes, Viridian Bay, I do think, in your words, "There's room for improvement."
